I don't get why people are reacting so negatively to this apology. It was concise and sincere, reflecting and learning from a mistake. A lesson we can all lea

I don't get why people are reacting so negatively to this apology. It was concise and sincere, reflecting and learning from a mistake. A lesson we can all learn from, it's far too easy to forget that there are people with feelings behind avatars once you've been cruising the web for a long time.