I would like to see someone respond to a twitter message called out (like the one in question) and give a real apology. If you are truly apologetic for the tone

I would like to see someone respond to a twitter message called out (like the one in question) and give a real apology. If you are truly apologetic for the tone but not the substance, use the apology as an opportunity to say as much! It offends our sensibilities to see a half assed apology that completely misses the point. If you think the tool is unnecessary, say why! Give a coherent argument and then we can have a discussion. Otherwise it comes off as phony.