> Of course there will always be trolls and negative > comments on the Internet. Instead of just preparing > ourselves to deal with them, we need to be proa

> Of course there will always be trolls and negative > comments on the Internet. Instead of just preparing > ourselves to deal with them, we need to be proactive > about creating a community where everyone feels welcome > to share what they're working on "Instead of"? Attempts to reduce the number of undesirable comments or people in a community are commendable, but do not let yourself become confused about how well they work. Washing hands is no substitute for vaccination; if you want to grow a better community, then its members need to be trained both in how to avoid giving offense and how to avoid taking it.