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I used to work on conversion and revenue optimization. Basically manipulating users to take profitable actions (click ads, fill out forms, etc) Almost every si
by dsl 14y ago
I used to work on conversion and revenue optimization. Basically manipulating users to take profitable actions (click ads, fill out forms, etc)
Almost every single designer I talked to thought the changes I made were "broken" or a "poor design job." As an example, bolding the title of the last form field to give users the impression that it was important would decrease abandonment rate. It looked ugly as hell, but worked.
The fundamental problem with monetization on a social platform is that it is near impossible to make an advertisement that is more compelling than your friends. You just can't compete with the emotional response of jealousy of your friends ski trip, or the desire from seeing your high school crush in swimwear. What Facebook has done here is broken that barrier and involved your friends in the advertisement. They need to create an assumed connection that Bob likes this article on CNN, so you'll go read it and find out why.
In my professional opinion, this is absolutely intentional. It's not a mistake, it is exactly what I would tell them to do if I was hired on to solve engagement problems with brands.