Remember the Pareto principle! :) I owned an ISP in the 90s. A little under 10% of our customers chewed up 90% of our time spent doing support. A few handfu

Remember the Pareto principle! :) I owned an ISP in the 90s. A little under 10% of our customers chewed up 90% of our time spent doing support. A few handfuls weren't worth the time (or were abusive), and I took to 'firing' them as customers to help save our sanity. I read and reread your post. I think, like most things that matter, we have to spend a bit of time thinking about the problem and how you are proposing to solve it. More than a few of us here are addicted to the Internet and have very little bandwidth to dedicate to really understanding what we just read. It's my opinion you do a great job boiling this down to the basics, and it's enough for someone like me to do the work on my own. Thank you.