Yikes, the answer to this problem is so simple. I had a similar problem, and really, all you have to do is call the folks at apple. There's a number hidden some

Yikes, the answer to this problem is so simple. I had a similar problem, and really, all you have to do is call the folks at apple. There's a number hidden somewhere for the app store team, you call them and they will escalate the matter for you. It worked with 2 other companies we consulted for and it worked for my app. I don't want to self promote here, but those who are interested in the book I co-wrote about this should check out the link in my profile.