I feel like we've heard this all before countless times. Paypal has been poorly managed for a very long time. Their dictator like ways of, "We're freezing your

I feel like we've heard this all before countless times. Paypal has been poorly managed for a very long time. Their dictator like ways of, "We're freezing your account and keeping your money unless you send us all of your receipts proving all transactions are legitimate" have screwed so many over the years. I think it's a little too late to repair Paypal's image, the customer support staff are the least human like support staff I've ever dealt with. All responses from Paypal customer support are copied and pasted, 99% of the time ignoring what you've actually typed out. Maybe they should fix that problem while they're there. I seriously doubt these aggressive changes will change anything, if they do it will probably only reduce the number of incorrectly frozen accounts by a small percentage. Paypal will always be brought down by their uneducated, non-compassionate customer support staff and their horrible policies. While my experience with them on a business level has been somewhat limited (I do have a business premier pro account) and I myself haven't had any serious issues, I've been through the frozen funds thing before but came out unscathed although after digging through the crappy support and finally getting someone with enough drive and compassionate to ensure my problems were resolved. The number one problem isn't the policies, because a lot of people have nothing but good experiences with Paypal it's their staff, the people on the front-line who ensure your queries are appropriately directed and brought to the attention of the right people internally to solve your problem, these staff are misinterpreting policies and not listening. Another tolerable problem is Paypal's API: it feels archaic and pretty poor in comparison to other payment competitors with much nicer JSON API's and support for Javascript payments processing like Square. Paypal really need to step up their game, they've still got a chance considering the deep integration into Gumtree and eBay.