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Well, there's nothing intrinsically wrong with an engineer having the information if they're interested. It's often useful to have a larger picture. However, fo

Well, there's nothing intrinsically wrong with an engineer having the information if they're interested. It's often useful to have a larger picture. However, for the purposes of dealing with interruption, calling in an ally is basically the most efficient way to make it go away. (The caveat being that sometimes the interruption really is more important.) I've also heard managers chewing out or giving educative talks to others in order to remind them that the correct person to make the request to is the manager, not the engineer.

hkmurakami 14y ago
> I've also heard managers chewing out or giving educative talks to others in order to remind them that the correct person to make the request to is the manager, not the engineer. Haha, funny you say this, since I also 'educate' others about this on a monthly basis (it's become much better compared to 12 months ago though, so credit to the customer facing teams who are generally reasonable people).