It's not quite how it works. In fact, I've seen it with my own eyes. The patient surveys are issued by the hospitals. I've actually seen nurses deciding not to

It's not quite how it works. In fact, I've seen it with my own eyes. The patient surveys are issued by the hospitals. I've actually seen nurses deciding not to issue survey forms to patients that they have pissed off or treated badly. Not only that, my immediate family have been to hospitals (3 different trusts, 5 hospitals) 121 times (we have some persistent complicated medical problems) and not one visit has been consistent, on time, complete and they have put us at extreme risk on 18 separate occasions. We've had medical record mix ups, wrong procedures booked and even on one surgical appointment, they got my blood type completely wrong to the point if they'd had to transfuse, I wouldn't be here to whinge about it now. I have received 5 separate apology letters from the director of medicine in one London hospital due to fuck ups. It barely works. As a side point, I've worked for the NHS on contract a couple of times and it's an utter mess from a management perspective as well. Money spills out of holes like water and little is delivered.