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From my experience, at least of the NHS, people in the job of caring for people don't care about people...
by meaty 14y ago
From my experience, at least of the NHS, people in the job of caring for people don't care about people...
- byefruit 14y agoReally? I've only ever had positive experiences with the NHS so far. They've saved both my life in an emergency and my father's life too.
- meaty 14y agoYou win some and you lose some. It's nice to hear of a good story, but it's not the norm by far.
- nodata 14y agoIf it's not the norm by far, can you back up your claim with some evidence?
- meaty 14y agoStart here: http://transparency.dh.gov.uk/category/statistics/patient-experience/ http://transparency.dh.gov.uk/category/statistics/patient-ex... Then read here, the comments: http://www.nhs.uk/service-search http://www.nhs.uk/service-search Then ask people around you.
- nodata 14y agoStart here That's a link to a pdf document. Can you quote the part you are referring to? I can see “Safe, high quality, coordinated care” at 74.5% and “Building closer relationships” at 80.8% All the rest is confirmation bias and unrepresentative. People like to moan. 10/1 ratio and all that.
- meaty 14y agoRead the methodology and the sample sizes versus the total sample arena. They only give the surveys to people they don't piss off. That has been observed by myself on numerous occasions.
- DanBC 14y agoThis is untrue. Surveys are sent by an organisation that is independent of the trusts. Patients are chosen at random. I don't know what you saw, but it was not the patient experience survey that you linked to.
- meaty 14y agoSorry I should be more clear. Most PCTs issue consent forms to patients when leaving to allow the third party to perform the survey I.e. Collect then details from the PCT. On several occasions, I've seen them withhold these from the patients intentionally and have had to ask for the forms.
- DanBC 14y agoThe patient experience survey does not require patients to give permission for a third party to perform the survey. (http://www.nhssurveys.org/faq http://www.nhssurveys.org/faq) > I've seen them withhold these from the patients intentionally and have had to ask for the forms That would be illegal if it was happening wrt the patient experience survey. The link that you provided tells us so. > Once statistics have been designated as National Statistics it is a statutory requirement that the Code of Practice shall continue to be observed. Luckily, staff on hospital wards have nothing to do with collecting anything connected to the patient experience survey. Again, what you saw was not part of the patient experience survey.
- jamieb 14y agoMy dad went to a NHS hospital with chest pains, was misdiagnosed, and died in the "recovery room" of a heart attack. Afterwards, he didn't fill out a patient survey.
- dazzawazza 14y agoI'm story you had a bad experience but it is the normal for people to have a good experience with the NHS. Patient surveys rate it very highly.
- meaty 14y agoIt's not quite how it works. In fact, I've seen it with my own eyes. The patient surveys are issued by the hospitals. I've actually seen nurses deciding not to issue survey forms to patients that they have pissed off or treated badly. Not only that, my immediate family have been to hospitals (3 different trusts, 5 hospitals) 121 times (we have some persistent complicated medical problems) and not one visit has been consistent, on time, complete and they have put us at extreme risk on 18 separate occasions. We've had medical record mix ups, wrong procedures booked and even on one surgical appointment, they got my blood type completely wrong to the point if they'd had to transfuse, I wouldn't be here to whinge about it now. I have received 5 separate apology letters from the director of medicine in one London hospital due to fuck ups. It barely works. As a side point, I've worked for the NHS on contract a couple of times and it's an utter mess from a management perspective as well. Money spills out of holes like water and little is delivered.
- DanBC 14y agoI've had considerably more experience than most people of the NHS over the past 6 years. I've accompanied a patient to different GPs within a surgery, to at least ten different hospitals, both A&E units and wards. I've visited some mental health hospitals on top of that. A couple of these were private. The rest were NHS. (One of the private MH hospitals was significantly abusive, probably illegal.) I have seen some shocking patient care from all levels of staff; HCAs through nurses through FY1s, FY2s, registrars and consultants. The NHS complaints process is sub-optimal and doesn't appear to do much to actually prevent problems happening in future. But I have also met many more staff who care deeply about their patients and who do their best within the constraints. Please don't make the mistake of accusing most people in the NHS of doing a poor job of caring when that's just not true.