We'll have to disagree about your concept of what B2C means. MS did the right thing by its customers for RRoD; I wouldn't call that B2-anything. My point was t

We'll have to disagree about your concept of what B2C means. MS did the right thing by its customers for RRoD; I wouldn't call that B2-anything. My point was that the Xbox was /designed/ from the ground up -- from the choice of components to the way the OS is booted and managed -- to be a consumer product. The Surface, not so much. And it shows. Edit: Let me be a little more concrete. Xbox: No registry. Registries suck; they become corrupt, they're hard to manage, they accumulate bloat and mystery. If a consumer has to deal with a registry, it's epic fail time. Surface: A couple weeks ago my wife was editing the registry on her Surface in attempt to recover it. OMFG. Xbox: A pretty decent security story, with decent support in the OS. Surface: That's cute, guys. Xbox: Turn it off accidentally? Trip over the power cord? No problem. Surface: What are these things you call . . . "transactions"? The Xbox pricing also showed some backbone. I don't know what the Surface people were thinking.