There are many more ways of responding to a "f* you" than, telling them they are not very nice. He just drove a customer away with all his responses. A few hi

There are many more ways of responding to a "f* you" than, telling them they are not very nice. He just drove a customer away with all his responses. A few hints from a blog post I wrote on dealing with angry customers just two weeks ago: http://www.olark.com/blog/2013/how-i-chat-part-3-dealing-with-angry-customers/ http://www.olark.com/blog/2013/how-i-chat-part-3-dealing-wit...