Sometimes, "Fuck out" is the most polite, concise, and well reasoned response someone can give, because it points out how you've been treating them. What you f

Sometimes, "Fuck out" is the most polite, concise, and well reasoned response someone can give, because it points out how you've been treating them. What you fail to realize, even to this day, is that you said "Fuck you" to him FIRST. Then when he called you on it, you did it again. You blew him off with a three word response that doesn't give him anything to go on, or any reason to believe that you were taking him seriously. Then when he called you on your failure to provide adequate service (or an explanation of why you couldn't or even, have given him anything to go on to try and move the ball forward)... rather than recognize that message for what it was (A repetition of what you said to him) you made it even worse! Your final response is blowing him off, telling him that he's not an important customer, that you care much more about having your anus licked very carefully, than about the issue at hand. YOU made it personal. First by blowing him off, then when he (quite politely, frankly) pointed this out to you, you made it all about him. Worse, you've now gone and written a blog post. This whole affair is all about how your delicate sensibilities are far more important to you than solving a customers problem. Worse, it wasn't even sufficient to simply blow him off, you had to do it PUBLICLY by writing this blog post... while smugly lecturing us on good customer service? Frankly, I would be astounded, but there seems to be a lot of this kind of attitude going around silicon valley these days. I think its what you get when you get kids right out of college and have them do "startups" without them ever having any real life experience. I suspect pointing this out to you is not going to make any sense. You clearly think you were in the right, and you may not be able to conceive of how you might not be. That's the problem. That you work for a company all about "customer service" is pretty rich irony, though. You just told everyone over 30 that, when push comes to shove, you care more about finding an excuse to blow them off.