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RE Scaling comment - I work for a fairly large company, and we definitely have a template that says something along the lines of, "When you send us an email, yo
by Sambdala 14y ago
RE Scaling comment - I work for a fairly large company, and we definitely have a template that says something along the lines of, "When you send us an email, you're talking to a real human being. If you can't talk to us in a more courteous manner, we're more than happy to send you your balance and end our relationship."
- kunle 14y agoI think this is what Herb Kelleher was getting at - treating his employees well while still providing a good customer experience (which Southwest is still known for)