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So, to sum up your comment: "Yes, we were indeed in the wrong, I just thought this was a great reason to make a blog post"

• notahacker 14y ago
  That was my thought. "can't replicate it" is an excuse rather than an apology, "fuck you" is still uncalled for, but making a blog post doesn't fix anything for anyone and just looks like whining. It might have looked better a few months later as a humorous addition to a "things people have said to our customer support" list