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In general I find the service excellent. I pay £10/month (1 GB, 250 minutes, "unlimited" texts, tethering allowed) and for what I use it for have never paid 1p

In general I find the service excellent. I pay £10/month (1 GB, 250 minutes, "unlimited" texts, tethering allowed) and for what I use it for have never paid 1p in actual overage credit or had any issues. I cannot see myself switching off of GiffGaff unless they changed the terms of the packages. Also the coverage in this area is better than Orange. But your mileage will vary. If I had to come up with a moan about GiffGaff, my only one would be that they send too many SMS notifications that I wish I could disable (i.e. they send me three each month as my package expires and then auto renews). Orange sent me even more annoying SMS about things like "magic numbers" and other nonsense. So GiffGaff aren't terrible even in that area. I've never dealt directly with their CS. Everything is online. So I cannot comment on how good they are when things go wrong.

amirmc 14y ago
> "I've never dealt directly with their CS..." They don't have customer support, it's community based (with rewards for those who help). They do have account agents for dealing only with account/billing problems (the only thing you wouldn't want to deal with on a public forum).
bruceboughton 14y ago
None of their current plans appear to offer tethering. Are you on a grandfather-ed plan?
- amirmc 14y ago
  "Tethering is permitted on £10 goodybag and will work on all smartphones with an inbuilt tethering feature, except for the iPhone." [1]. Not sure what the deal is with iPhone (I'm on their £12 option). All the other plans expressly say "Tethering is not permitted ..." [1] http://giffgaff.com/goodybags/10pound-goodybag http://giffgaff.com/goodybags/10pound-goodybag
  - UnoriginalGuy 14y ago
    I believe they cannot allow tethering with the iPhone since the iPhone its self doesn't allow tethering unless Apple unlocks it. So they might need to pay Apple some £££ to get the ability to simply unlock tethering for GiffGaff's users. I suspect that an jail-broken iPhone could tether on GiffGaff just fine.
    - bruceboughton 14y ago
      Why would Apple want to restrict tethering? It is the carriers that want to restrict it in order to continue charging differently for different bits on the wire. Apple obviously provide the infrastructure for enabling/disabling tethering but I cannot see how it is in their interest to discourage it, except to keep the carriers happy.
    - PJones 14y ago
      It's the carrier that disables tethering based on the network profile. An unlocked iPhone can tether just fine out of the box, until you put a SIM card in that doesn't allow it.
  - gambiting 14y ago
    You can tether even with their 12 pound unlimited package. I had to do it a few times, it was only for half an hour or so,but nothing happened. People on their forums are saying,that it's basically a rule of thumb - if it's occasional and you are not downloading hundreds of MB of data, it's going to be fine. But start using your phone to torrent stuff,and they will probably limit your speed or cut you off.

amirmc 14y ago

> "I've never dealt directly with their CS..." They don't have customer support, it's community based (with rewards for those who help). They do have account agents for dealing only with account/billing problems (the only thing you wouldn't want to deal with on a public forum).

bruceboughton 14y ago

None of their current plans appear to offer tethering. Are you on a grandfather-ed plan?

amirmc 14y ago
"Tethering is permitted on £10 goodybag and will work on all smartphones with an inbuilt tethering feature, except for the iPhone." [1]. Not sure what the deal is with iPhone (I'm on their £12 option). All the other plans expressly say "Tethering is not permitted ..." [1] http://giffgaff.com/goodybags/10pound-goodybag http://giffgaff.com/goodybags/10pound-goodybag
- UnoriginalGuy 14y ago
  I believe they cannot allow tethering with the iPhone since the iPhone its self doesn't allow tethering unless Apple unlocks it. So they might need to pay Apple some £££ to get the ability to simply unlock tethering for GiffGaff's users. I suspect that an jail-broken iPhone could tether on GiffGaff just fine.
  - bruceboughton 14y ago
    Why would Apple want to restrict tethering? It is the carriers that want to restrict it in order to continue charging differently for different bits on the wire. Apple obviously provide the infrastructure for enabling/disabling tethering but I cannot see how it is in their interest to discourage it, except to keep the carriers happy.
  - PJones 14y ago
    It's the carrier that disables tethering based on the network profile. An unlocked iPhone can tether just fine out of the box, until you put a SIM card in that doesn't allow it.
- gambiting 14y ago
  You can tether even with their 12 pound unlimited package. I had to do it a few times, it was only for half an hour or so,but nothing happened. People on their forums are saying,that it's basically a rule of thumb - if it's occasional and you are not downloading hundreds of MB of data, it's going to be fine. But start using your phone to torrent stuff,and they will probably limit your speed or cut you off.