I'm surprised by the level of "human-ness" the statement shows. It would have been very easily for the office to take a more empty position a la "we have nothi

I'm surprised by the level of "human-ness" the statement shows. It would have been very easily for the office to take a more empty position a la "we have nothing to say - we were doing our jobs." That being said, other than the unexpected personal touch, this is basically what we all assumed they'd say. "We're sorry. He broke the law - we were doing our job." So in the end, this doesn't change anything.