But, much like Kris Kringle recommending Woolworths to Macy's customers in "Miracle on 34th Street", getting you the item you want elsewhere doesn't lose Sears

But, much like Kris Kringle recommending Woolworths to Macy's customers in "Miracle on 34th Street", getting you the item you want elsewhere doesn't lose Sears a customer - It makes certain they'll check Sears first in the future.