This sort of thing will be the downfall of google. The lack of communication with smaller (1-10K/mth) business partners is a big problem. When you do a certain

This sort of thing will be the downfall of google. The lack of communication with smaller (1-10K/mth) business partners is a big problem. When you do a certain level of business with them you'd expect to be able to talk to somebody on the phone much less get a response to an email. Communication is worth at least 10c CPM.