His points are fine for what they reflect, which is his own reality, but I don't think his points are a correct reflection of reality for many people, and the a

His points are fine for what they reflect, which is his own reality, but I don't think his points are a correct reflection of reality for many people, and the authoritative air rubs me the wrong way. We straddle a large spectrum of worlds here in America, which covers people who don't even have a computer at all (and yes they work in offices as well) to people who are early-adopters and techno-gurus. The latter people tend to bloviate about their bleeding-edge products and working tools as if the entire world does exactly what they do, and this seldom reflects reality. This self-centered view of the world seems to be the trend in tech writing these days. I just wonder if tech writers ever have to pick up the phone and talk to anyone outside of their narrow circles. While I understand he is writing about his own reality, his extrapolation to the rest of the world is [x].