I'd be surprised if SalesForce doesn't either offer something to this effect or provide the tools such that an ISV makes it available. Seems like it would be ea

I'd be surprised if SalesForce doesn't either offer something to this effect or provide the tools such that an ISV makes it available. Seems like it would be easy enough. That being said, I will say that I cocked my head at this statement: "He can login to our Help Desk..." Look - no one wants to log in to a help desk. No one. We log in to view our receipts, change preferences, download apps, but no one wants to have to log in multiple times (once to the main site and once to the help desk). Best of luck.