6 ms·
I'd be curious to know what they teach the people manning the phones. Sometimes I ponder volunteering, but honestly, atm anybody talking to me would probably be
by Tichy 14y ago
I'd be curious to know what they teach the people manning the phones. Sometimes I ponder volunteering, but honestly, atm anybody talking to me would probably be more suicidal afterwards than before.
Are there even universal things to say? Perhaps somebody religious needs to hear "god loves you no matter what", whereas I for example found solace in thinking about atheism and evolution theory. Probably the first talks are not even about such things, rather about convincing the person that most problems are solvable and that they can get help?
- andrewtbham 14y agoI was a counselor at one and yes they will train you on what to say. Generally, you will be trained not to give a lot of advice, but to do reflective listening. It was interesting for me and has helped a lot in my personal life.