Just to clarify, does this mean you don't think it's a worthwhile service? It kind of sounds like you're implying that people who phone aren't really serious, b

Just to clarify, does this mean you don't think it's a worthwhile service? It kind of sounds like you're implying that people who phone aren't really serious, but does it follow then that people should call, or that they shouldn't exist, or what? I'm very grateful that you volunteered with them, but I'm really curious what conclusion we're supposed to draw from your experience. At worst it sounds slightly dismissive of the line and the people who call.