I'm not sure why you keep bring the title 'CEO' or her job into this. What has that got to do with the price of fish? In this instance she is merely a customer

I'm not sure why you keep bring the title 'CEO' or her job into this. What has that got to do with the price of fish? In this instance she is merely a customer who had a bad experience and chose to blog about it. > As a CTO/COO (not a startup, large company) it actually makes me HAPPY when I turn _bad_ into something better. Changes do not come from sheer force, influence or conflict, it usually comes from understanding. Good for you, but you're just plain wrong here. You think change won't come out of this? Your solution might have been different, but the end result would be that _maybe_ betapinch would improve their communication online. Danielle's approach turned it into a learning opportunity for not just betapinch, but for thousands of other startups that follow HN.