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I was like both of them. I was unable to solve a single problem without arguing. Emotions were the main motive behind every single exchange of arguments. But I

I was like both of them. I was unable to solve a single problem without arguing. Emotions were the main motive behind every single exchange of arguments. But I wasn't a CEO. I was just a teenager programmer unable to resolve disputes and prone to let ego guide my actions. I got better by maturing, studying and I even took a mediation course. That said. Danielle, this is NOT how a CEO solve problems. Betapunch, what happened? I'm a client and never had a problem, I actually have been recommending your service to a lot of people. Danielle and the betapunch employee who replied to her are unable to run serious businesses right now. God, I remember being called SOB by customers over the phone and replying 'Please, I'm sorry' even when the fault was not even close to ours. You guys really could use a mediation course.

rscale 14y ago
I found myself thinking of the apocryphal Mark Twain saying: "Never argue with a fool, onlookers may not be able to tell the difference."
lopatin 14y ago
Well, Danielle isn't really trying to solve problems here. They're not getting her business, and that's that. She's simply calling them out on their Twitter BS, because eventually somebody had to.
markdown 14y ago
> That said. Danielle, this is NOT how a CEO solve problems. I'm obviously missing something here... what exactly did the author of the blog post do wrong? A person who trialled a free service was asked why she no longer used the service, and she provided free feedback on why. They didn't like the answer and got mean (publicly). In what universe is she even remotely in the wrong here?
- eduardordm 14y ago
  Conflict can always be avoided and, when you lead people, this is your daily job. The blog post serves no purpose to Danielle. It might kill betapunch, but it will die the same. Why would you do that? You just found an opportunity to make something better!!! How great it would be if Danielle used her skills as a CEO to make betapunch understand how f'up their twitter tactics are. As a CTO/COO (not a startup, large company) it actually makes me HAPPY when I turn _bad_ into something better. Changes do not come from sheer force, influence or conflict, it usually comes from understanding. There is pure evil, where changes are impossible and there is nothing you can do, but this is not the case. Edit: Read how jorde reacted to betapunch wrongdoing and, after that, a direct insult. That's a CEO.
  - deleted 14y ago
    [deleted]
  - dmor 14y ago
    A CEO's job is not to avoid conflict. In fact, I think it is probably quite the opposite. The startups that avoid conflict are usually full of yes men and they usually end up dead, from my experience. Writing this post was probably 10x more helpful to BetaPunch than anything else I could have done, although they seem so belligerent and willfully ignorant of their mistake that I am not sure it will have any impact.
    - Skywing 14y ago
      Just some advice. It's not about "not being a yes man". It's about just laying low. There's no reason not to, and all you've done with your responses is make me want to avoid whatever you do, as well. No good can come from this type of crap.
      - drivebyacct2 14y ago
        >all you've done with your responses is make me want to avoid whatever you do I guess you're going to avoid me for wanting to have a dialog about this. But you're right, only your opinion is valid, everyone is equally guilty and no one is allowed to dispute it, else they fear the wrath of Skywing avoiding them.
        TallboyOne 14y ago
        I know HN is fairly serious replies, but your last sentence made me laugh out loud really hard.
        jspthrowaway2 14y ago
        There's nothing to be gained from following him around and badgering him because he won't talk to you. You're stooping to his level, which is satisfyingly ironic given the topic. He disengaged you pretty unabashedly, so do the rest of us a favor and stop beating him up over something mindlessly stupid. It reflects more on you than him. Remember how I called you a troll in the past? Bingo.
calpaterson 14y ago
> But I wasn't a CEO > this is NOT how a CEO solve problems Please stop mythologising Chief Executives. They're just people that run businesses for shareholders. There's no magic "CEO" approach to disagreement. Danielle is just unhappy with the approach of another company and is talking about it. Being pragmatic is fine, but being open and forthright about others is sometimes part of it.

rscale 14y ago

I found myself thinking of the apocryphal Mark Twain saying: "Never argue with a fool, onlookers may not be able to tell the difference."

lopatin 14y ago

Well, Danielle isn't really trying to solve problems here. They're not getting her business, and that's that. She's simply calling them out on their Twitter BS, because eventually somebody had to.

markdown 14y ago

> That said. Danielle, this is NOT how a CEO solve problems. I'm obviously missing something here... what exactly did the author of the blog post do wrong? A person who trialled a free service was asked why she no longer used the service, and she provided free feedback on why. They didn't like the answer and got mean (publicly). In what universe is she even remotely in the wrong here?

eduardordm 14y ago
Conflict can always be avoided and, when you lead people, this is your daily job. The blog post serves no purpose to Danielle. It might kill betapunch, but it will die the same. Why would you do that? You just found an opportunity to make something better!!! How great it would be if Danielle used her skills as a CEO to make betapunch understand how f'up their twitter tactics are. As a CTO/COO (not a startup, large company) it actually makes me HAPPY when I turn _bad_ into something better. Changes do not come from sheer force, influence or conflict, it usually comes from understanding. There is pure evil, where changes are impossible and there is nothing you can do, but this is not the case. Edit: Read how jorde reacted to betapunch wrongdoing and, after that, a direct insult. That's a CEO.
- deleted 14y ago
  [deleted]
- dmor 14y ago
  A CEO's job is not to avoid conflict. In fact, I think it is probably quite the opposite. The startups that avoid conflict are usually full of yes men and they usually end up dead, from my experience. Writing this post was probably 10x more helpful to BetaPunch than anything else I could have done, although they seem so belligerent and willfully ignorant of their mistake that I am not sure it will have any impact.
  - Skywing 14y ago
    Just some advice. It's not about "not being a yes man". It's about just laying low. There's no reason not to, and all you've done with your responses is make me want to avoid whatever you do, as well. No good can come from this type of crap.
    - drivebyacct2 14y ago
      >all you've done with your responses is make me want to avoid whatever you do I guess you're going to avoid me for wanting to have a dialog about this. But you're right, only your opinion is valid, everyone is equally guilty and no one is allowed to dispute it, else they fear the wrath of Skywing avoiding them.
      - TallboyOne 14y ago
        I know HN is fairly serious replies, but your last sentence made me laugh out loud really hard.
      - jspthrowaway2 14y ago
        There's nothing to be gained from following him around and badgering him because he won't talk to you. You're stooping to his level, which is satisfyingly ironic given the topic. He disengaged you pretty unabashedly, so do the rest of us a favor and stop beating him up over something mindlessly stupid. It reflects more on you than him. Remember how I called you a troll in the past? Bingo.

calpaterson 14y ago

> But I wasn't a CEO > this is NOT how a CEO solve problems Please stop mythologising Chief Executives. They're just people that run businesses for shareholders. There's no magic "CEO" approach to disagreement. Danielle is just unhappy with the approach of another company and is talking about it. Being pragmatic is fine, but being open and forthright about others is sometimes part of it.