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Verizon Wireless grills exiting customers about the iPhone

8 points by transburgh 18y ago

dkokelley 18y ago
That's funny. I left my family plan with Verizon to go in with 4 friends on an iPhone family plan. I wonder if Apple will make a CDMA iPhone or if the only way for Verizon to get in on the action is to switch it's network or buy coverage from another GSM provider (ATT).
misterbwong 18y ago
I have to admit, if big red had the iPhone, I'd switch over in a second. The ecosystem they've built around the iPhone is amazing. That said, I think the article's title is a bit misleading/linkbait-y. Asking customers about the iPhone in a survey is far from "grilling"
- chops 18y ago
  I have to agree that it's not close to "grilling." Clearly Verizon feels the sting from iPhone converts and is trying to quantify just how much of a hit it's costing them.
- whughes 18y ago
  I think it's exaggerated slightly, but not terribly. They clearly considered it a high priority and put it in several questions. It's not as if the title was just extrapolated from an anecdotal experience.
catone 18y ago
I left Verizon after about 6 or 7 years a month ago because I wanted an iPhone. It's just the best phone for my needs on the market. But if Verizon gets the iPhone next year, or the Palm Pre and the Pre offers a comparable user experience, I'll break my contract with AT&T in a heartbeat. I am really not nearly as satisfied with AT&T's network in my area and their customer support is terrible (Verizon's on the otherhand has always been good). Plus, 97% of the people I call on a daily basis are on Verizon, and thus free in network if I were to switch back. I would guess that a lot (most?) people who switch from Verizon to AT&T do so for the iPhone. I can't really think of any other reason to switch to a company with an inferior network and icy customer service reps.
steveklabnik 18y ago
My contract runs out in less than a fortnight; I plan on doing just that. I renewed my contract two years ago because I didn't want to buy the first generation of iPhone, but by now, I can afford one. Whenever I called to ask about how to disconnect, they certainly didn't ask me anything about the iPhone. Then again, when I make the actual call to do so, they might. We'll see. Everything I've heard about the iPhone has been pretty good. I live in a city, so I'm not worried about coverage issues. My friends that own one love it, generally. I can't really think of a reason I'd want to stay with Verizon. The only downside will be that most of my friends are on Verizon, and 'in' calling was pretty sweet.

8 points by transburgh 18y ago

That's funny. I left my family plan with Verizon to go in with 4 friends on an iPhone family plan. I wonder if Apple will make a CDMA iPhone or if the only way for Verizon to get in on the action is to switch it's network or buy coverage from another GSM provider (ATT).

misterbwong 18y ago

I have to admit, if big red had the iPhone, I'd switch over in a second. The ecosystem they've built around the iPhone is amazing. That said, I think the article's title is a bit misleading/linkbait-y. Asking customers about the iPhone in a survey is far from "grilling"

chops 18y ago
I have to agree that it's not close to "grilling." Clearly Verizon feels the sting from iPhone converts and is trying to quantify just how much of a hit it's costing them.
whughes 18y ago
I think it's exaggerated slightly, but not terribly. They clearly considered it a high priority and put it in several questions. It's not as if the title was just extrapolated from an anecdotal experience.

catone 18y ago

I left Verizon after about 6 or 7 years a month ago because I wanted an iPhone. It's just the best phone for my needs on the market. But if Verizon gets the iPhone next year, or the Palm Pre and the Pre offers a comparable user experience, I'll break my contract with AT&T in a heartbeat. I am really not nearly as satisfied with AT&T's network in my area and their customer support is terrible (Verizon's on the otherhand has always been good). Plus, 97% of the people I call on a daily basis are on Verizon, and thus free in network if I were to switch back. I would guess that a lot (most?) people who switch from Verizon to AT&T do so for the iPhone. I can't really think of any other reason to switch to a company with an inferior network and icy customer service reps.

steveklabnik 18y ago

My contract runs out in less than a fortnight; I plan on doing just that. I renewed my contract two years ago because I didn't want to buy the first generation of iPhone, but by now, I can afford one. Whenever I called to ask about how to disconnect, they certainly didn't ask me anything about the iPhone. Then again, when I make the actual call to do so, they might. We'll see. Everything I've heard about the iPhone has been pretty good. I live in a city, so I'm not worried about coverage issues. My friends that own one love it, generally. I can't really think of a reason I'd want to stay with Verizon. The only downside will be that most of my friends are on Verizon, and 'in' calling was pretty sweet.