I've had a fair few experiences with various companies where normal channels fail and the only way to get prompt action is to use twitter, or a similar public c

I've had a fair few experiences with various companies where normal channels fail and the only way to get prompt action is to use twitter, or a similar public channel. It's a pretty sorry state where the only way to be taken seriously is to make a public fuss rather than just having a quiet chat like two grown up human beings. Every time I'm forced to do it I feel like the kid throwing a tantrum in the snack aisle. Hell, it gets results, but it degrades all involved.