3 ms·

Because she forced good people, people like her, to do a late-night delivery. If it was some young guy (preferably with tattoos) on minimum wage, she'd probabl

by wisty 14y ago

Because she forced good people, people like her, to do a late-night delivery. If it was some young guy (preferably with tattoos) on minimum wage, she'd probably have been a lot less upset. Seeing people doing jobs that aren't stereotypical can trigger cognitive dissonance (is that the right term?). Some people justify "demeaning" jobs because only certain people (men, women, young people, old people, poor people, immigrants) do them. When someone who doesn't fit the stereotype does the job, it creates dissonance.

raverbashing 14y ago
Yes, but that's not her fault Resources management is a company problem. They could have proposed another time for her that wouldn't imply extra hours They (the company) chose to go the extra mile and should be commanded. That extra mile between employers and the company should be settled between themselves. Well, if my employer makes me do night deliveries without compensation of any sort I start to look at other options.
- michaelfeathers 14y ago
  .@homedepot Shame on you for sending people across town after their workday to solve my problem. I actually expected to see that at the end of the story
- brazzy 14y ago
  > They (the company) chose to go the extra mile and should be commanded. No, it didn't, and it shouldn't. The company chose to have cheap but shitty service and give unsustainable special treatment to irate customers who might create PR problems, while service for those without a Twitter account and entitlement issues remains shitty. Actually everytime I hear a story like this, my opinion of the company in question goes down a lot. Good customer service doesn't mean having a separate department that can order around the peons to work overtime handling special cases. It means fixing processes so that those special cases don't occur.

3 ms·

Because she forced good people, people like her, to do a late-night delivery. If it was some young guy (preferably with tattoos) on minimum wage, she'd probabl

by wisty 14y ago

raverbashing 14y ago
Yes, but that's not her fault Resources management is a company problem. They could have proposed another time for her that wouldn't imply extra hours They (the company) chose to go the extra mile and should be commanded. That extra mile between employers and the company should be settled between themselves. Well, if my employer makes me do night deliveries without compensation of any sort I start to look at other options.
- michaelfeathers 14y ago
  .@homedepot Shame on you for sending people across town after their workday to solve my problem. I actually expected to see that at the end of the story
- brazzy 14y ago
  > They (the company) chose to go the extra mile and should be commanded. No, it didn't, and it shouldn't. The company chose to have cheap but shitty service and give unsustainable special treatment to irate customers who might create PR problems, while service for those without a Twitter account and entitlement issues remains shitty. Actually everytime I hear a story like this, my opinion of the company in question goes down a lot. Good customer service doesn't mean having a separate department that can order around the peons to work overtime handling special cases. It means fixing processes so that those special cases don't occur.