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I've had the opposite experience: Nearly every time I tweet at a company they either don't reply, or ask that I call them instead.... WHY YOU DO YOU EVEN HAVE
by daurnimator 14y ago
I've had the opposite experience:
Nearly every time I tweet at a company they either don't reply, or ask that I call them instead.... WHY YOU DO YOU EVEN HAVE A TWITTER ACCOUNT?
- michaelt 14y agoAt my company we confirm the customer's identity before we blab about their orders. For obvious reasons, it's hard to do this in public on twitter!
- codeka 14y agoHow many followers do you have? I find the number of followers you have directly corresponds to how successful using twitter is for support. It's only if you have 100+ followers, that companies are more likely to go out of the way to help, in my experience.