Funny thing is, I originally joined Twitter to try to get customer support when it looked like the company I was trying to contact (Vonage, if I remember right)

Funny thing is, I originally joined Twitter to try to get customer support when it looked like the company I was trying to contact (Vonage, if I remember right) was replying in minutes on Twitter when their email support never got answered (and phone support kept getting rerouted to people who didn't know any answers). Then, I used to do tech support for Metalab's Flow, and we used Twitter for customer support via Desk.com daily. It works good for rapid response to simple questions in my experience, and I'd recommend companies take advantage of it. There's no reason Tweeting for customer support is more entitled or demanding than seeking customer support via any other means.