Nobody sets out to write bad code. No, but a lot of people (especially managers trying to get promoted via over-ambitious IT projects) set out to write Big Cod

Nobody sets out to write bad code. No, but a lot of people (especially managers trying to get promoted via over-ambitious IT projects) set out to write Big Code, which goes that way almost always. In the end, good UI, proper testing and responsive customer support play a bigger role in customer satisfaction than the quality of code. If you've been in the enterprise long enough, you've learned that some systems are so far gone in code quality that keeping the UI and customer support up to date becomes impossible. Fixing one bug creates two more.