If you do nothing else, you must first represent your users. You care about them more than anything. You live in their shoes. You go to bat for them at every op

If you do nothing else, you must first represent your users. You care about them more than anything. You live in their shoes. You go to bat for them at every opportunity. Strive to nail that, to get to a place where your normal mode, your "instincts", are driven by genuine user empathy. If you struggle with this, either keep working at it or look around for other roles you can play. If you can't get comfortable caring deeply about your users, you're probably not going to be able to help your team or your organization build great products for those users.