IMO - No. "Sorry, all our customer care representatives are busy on other calls. Your call is important to us..." Has anyone - anyone! - ever been mollified by

IMO - No. "Sorry, all our customer care representatives are busy on other calls. Your call is important to us..." Has anyone - anyone! - ever been mollified by this kind of apology? Straight from the Sirius Cybernetics Corporation's Genuine People Personalities( first against the wall when the revolution comes) Error messages which apologize fall into the same bucket. Scripted apologies add insult to injury. Just tell me what's wrong and how to fix it, don't bother pretending to be human.