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Not all support folks with people skills are technically lacking. Likewise, not all people with technical skills are bad with people. You're probably used to
by rachelbythebay 14y ago
Not all support folks with people skills are technically lacking. Likewise, not all people with technical skills are bad with people. You're probably used to seeing folks who are one way or the other, but there is a middle ground.
These are the people who can keep your globally distributed sharded multi-master database at 100% availability for clients. They can also sit down with one of the project managers from one of those client teams to help that person better understand exactly how queries are routed and what sort of load balancing is going on. That project manager will then be more effective in requesting resources for their side of things.
I won't claim these people are common. But they do exist.
- toomuchtodo 14y agoOk, please for god sakes don't think I'm here to toot my own horn, but I'm this person you described. I just want to contribute to the discussion. It's hard sometimes; sometimes its killing you inside that the other person "just doesn't get it". But that's ok! That is why you're employed; to not only develop and operate this complex system, but also to teach it to not only others in your org but also the customers/clients who use it. "Why can't both databases work together across the country? Can't they be a team?" begin 30 minute conversation about data consistency, master/master configurations, etc Skills required: Technical ability, patience, adaptability to how others learn and process information.