> Things that require builder and makers of your product to be fully accessible to your CSRs. So you need to staff for that as well. From the perspective of sa

> Things that require builder and makers of your product to be fully accessible to your CSRs. So you need to staff for that as well. From the perspective of said builder/maker I can say this can grow into a huge problem if not handled well. Once your product/service gets deployed in multiple timezones, your support turns into 24/7, even if not advertised as such. Suddenly the developers whose jobs used to be nice cosy nine to five start getting called at ungodly hours to offer some insight into customer problems. Nobody likes that, especially not without getting paid.