As a customer, I don't really care about extraordinary support. I care that when and if I have an issue, you do your best in trying to resolve the issue. What I

As a customer, I don't really care about extraordinary support. I care that when and if I have an issue, you do your best in trying to resolve the issue. What I absolutely hate is being forwarded from one guy/dept to another without a real resolution. Yes some problems are user errors, some could be hard to solve right away but for me, extraordinary support would mean that you took time to understand my specific case and are working diligently towards a resolution. Rest is all fluff.