Rant: "blabla sucks repeat" Much more than a rant: "here's what not to do if you are a business; why not to do it; how it makes your customers feel and here's

Rant: "blabla sucks repeat" Much more than a rant: "here's what not to do if you are a business; why not to do it; how it makes your customers feel and here's a perfect example" This one is squarely the latter.