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This is a disaster for ZipCar customers. There are few industries that are as poorly run or that show as much contempt for their customers than the car rental i

• nicholas73 14y ago
  At my first and only time renting a car, I was told that I was required by law to buy insurance covering damages. I did not know that I might have had insurance covering rentals elsewhere, even on credit card member benefits. I bought it for 20 something per day, and went outside to be presented a dented up car, whereupon I was told to not worry about dents since the car was already beat up. On the plus side, I was also told the car only had a quarter tank full, but found a full tank. I didn't bother to report that, so I guess things evened out.
• philwelch 14y ago
  That's quite possible. But some companies do these acquisitions with either some sense of self-awareness or at least a willingness to leave the subsidiary alone. Intuit's acquisition of Mint, followed by their decision to put the Mint team in charge of all their personal finance products, is an example of the first. Match's acquisition of OkCupid is an example of the second.