He did say: Fire your entire design team, if you have one. Hire an outside design firm ... as quickly as possible. Your in-house team is obviously incapa

He did say: Fire your entire design team, if you have one. Hire an outside design firm ... as quickly as possible. Your in-house team is obviously incapable of building a good experience. Get outside help. [1] Then backpedaled [2] after he got a response outlining that he has no idea how large companies operate. [1] http://www.dustincurtis.com/dear_american_airlines.html http://www.dustincurtis.com/dear_american_airlines.html [2] http://www.dustincurtis.com/dear_dustin_curtis.html http://www.dustincurtis.com/dear_dustin_curtis.html