Hey there, I'm very sorry about this. This isn't acceptable. I'd like the opportunity to dig into your case to figure out what happened. Can you get in touch

Hey there, I'm very sorry about this. This isn't acceptable. I'd like the opportunity to dig into your case to figure out what happened. Can you get in touch with me at michael@stripe.com? Going forward, please also feel free to reach out to me directly at any point if you run into similar problems again. Michael