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"The Netflix Web site remained up throughout the incident, supporting sign up of new customers and streaming to Macs and PCs, although at times with higher late

"The Netflix Web site remained up throughout the incident, supporting sign up of new customers and streaming to Macs and PCs, although at times with higher latency and a likelihood of needing to retry. Over-all streaming playback via Macs and PCs was only slightly reduced from normal levels." This is simply false. I tried Netflix streaming on both my Macs and my Roku and neither worked. The site may have been up, but the streaming was down for Macs (and any computers in general I assume), not just TV boxes like Roku.

saurik 14y ago
I continued to be able to use Netflix through the problem from my Mac, however it would take multiple minutes for the stream to connect (it would get stuck at like 7%--or maybe it was actually 0%--while buffering, but with patience it would work).
- lucian303 14y ago
  Yeah, I tried that but it didn't work for me.
Steko 14y ago
A small number of users unable to stream out of several hundred thousand might reasonably be described as "slightly reduced from normal levels".
- lucian303 14y ago
  True, but false claims in a post-mortem from Netflix make me wonder if I should retain the service. What they should be offering is credit to those affected. Their excuse that people don't watch too many streams on XMas eve is lame even by big company standards and makes no sense. My family was spending time together and we wanted to wind down with a movie. It was close to midnight (EST).
pixie_ 14y ago
I really don't like the excuse laden and sugar coated style of this postmortem.
- lucian303 14y ago
  Seriously. Especially after all the Chaos monkey articles. Their Chaos monkey doesn't have enough Chaos apparently or is too stupid to hit load balancers? Shit, that's the first thing I'd knock out!
Soulsbane 14y ago
http://dvd.netflix.com/ http://dvd.netflix.com/ is down right now and has been every time I've checked today. "We're Sorry The Netflix site is temporarily unavailable. Our engineers are working hard to bring the site back up as quickly as possible." Of course it's not a priority over the streaming portion I'm sure for obvious reasons.
- Bill_Dimm 14y ago
  It's up for me for at least a little while now, but I think it was down for me all afternoon (Eastern timezone). This supposedly only impacted "some" of the DVD customers. http://www.bloomberg.com/news/2012-12-31/netflix-says-some-customers-can-t-access-dvd-portion-of-website.html?cmpid=yhoo http://www.bloomberg.com/news/2012-12-31/netflix-says-some-c...
- lucian303 14y ago
  This and their re-hauled (for awhile now) UI to a horrible mess that is almost impenetrable even by seasoned UI/UX developers is most likely due to a shortage of good engineers willing to go down to Los Gatos every day. I told them, one day a week, but big companies like this never learn till they're on the brink of collapse and it's too late. coughBlockbustercough

saurik 14y ago

I continued to be able to use Netflix through the problem from my Mac, however it would take multiple minutes for the stream to connect (it would get stuck at like 7%--or maybe it was actually 0%--while buffering, but with patience it would work).

lucian303 14y ago
Yeah, I tried that but it didn't work for me.

Steko 14y ago

A small number of users unable to stream out of several hundred thousand might reasonably be described as "slightly reduced from normal levels".

lucian303 14y ago
True, but false claims in a post-mortem from Netflix make me wonder if I should retain the service. What they should be offering is credit to those affected. Their excuse that people don't watch too many streams on XMas eve is lame even by big company standards and makes no sense. My family was spending time together and we wanted to wind down with a movie. It was close to midnight (EST).

pixie_ 14y ago

I really don't like the excuse laden and sugar coated style of this postmortem.

lucian303 14y ago
Seriously. Especially after all the Chaos monkey articles. Their Chaos monkey doesn't have enough Chaos apparently or is too stupid to hit load balancers? Shit, that's the first thing I'd knock out!

Soulsbane 14y ago

http://dvd.netflix.com/ http://dvd.netflix.com/ is down right now and has been every time I've checked today. "We're Sorry The Netflix site is temporarily unavailable. Our engineers are working hard to bring the site back up as quickly as possible." Of course it's not a priority over the streaming portion I'm sure for obvious reasons.

Bill_Dimm 14y ago
It's up for me for at least a little while now, but I think it was down for me all afternoon (Eastern timezone). This supposedly only impacted "some" of the DVD customers. http://www.bloomberg.com/news/2012-12-31/netflix-says-some-customers-can-t-access-dvd-portion-of-website.html?cmpid=yhoo http://www.bloomberg.com/news/2012-12-31/netflix-says-some-c...
lucian303 14y ago
This and their re-hauled (for awhile now) UI to a horrible mess that is almost impenetrable even by seasoned UI/UX developers is most likely due to a shortage of good engineers willing to go down to Los Gatos every day. I told them, one day a week, but big companies like this never learn till they're on the brink of collapse and it's too late. coughBlockbustercough