3 ms·

Your post needs a giant asterisk. Everything you said is completely fair, excluding AdWords -- which is where Google actually makes its money. As an Adwords cus

Your post needs a giant asterisk. Everything you said is completely fair, excluding AdWords -- which is where Google actually makes its money. As an Adwords customer, I have absolutely no problem getting my account rep on the phone if I have a problem.

gabemart 14y ago
For Adsense, in contrast, the user is told: >We offer email support for our higher-earning publishers. To find out if email support is available for your account, visit How can I contact AdSense support? [1] Publishers who have access to support via email will find a contact form where they can email our specialists. It turns out I'm lucky enough to be "eligible for email support". How flattering! [1] https://support.google.com/adsense/bin/request.py https://support.google.com/adsense/bin/request.py
- Evbn 14y ago
  Why is 'flattery' part of your vocabulary of businesses relationships? I don't get any email support from a soda vending machine.
  - nsp 14y ago
    Vending machines frequently have a number you can call for support if the machine malfunctions.
  - deleted 14y ago
    [deleted]
dangrossman 14y ago
Add devices to the list, too. If you have a hardware issue with a Nexus 4 / Nexus 7 / Nexus 10, clicking through the support center will eventually drop you at a phone number to call. Returns/exchanges and warranty repairs are handled by phone.