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a) Figure out a way to split BCC support email from my main inbox. b) Give my VA access to BCC support email, but not my main inbox. c) Write up a Google doc
by patio11 14y ago
a) Figure out a way to split BCC support email from my main inbox. b) Give my VA access to BCC support email, but not my main inbox. c) Write up a Google doc with the five most common support issues and the responses to send, including instructions for e.g. how to use my homebrew CS admin panel to e.g. send a password reset email or re-generate someone's receipt. Tell the VA that if there's anything not covered she's to mark it for me to answer and keep a running tally of how many times a question like that gets asked. d) Add anything which keeps coming up in Step C to the Google doc.
- jurre 14y agoSounds like you could totally automate that!
- peterjancelis 14y agoI think you should look into www.supportbee.com, it's like a smart shared Gmail account (even has the same shortcuts) and it allows for template responses and if you want you can connect with your other systems using their API. Disclosure: It's run by friends of mine but I use it myself as well.
- chockablock 14y agoFrom article and context it seems you do not have a VA yet--do you mean to assume they will be female?
- tome 14y agoAccording to this post he has a VA http://news.ycombinator.com/item?id=4983008 http://news.ycombinator.com/item?id=4983008