4 ms·
"I want to outsource 90% of the customer service load for Bingo Card Creator" How are you going to go about doing this? (I know other people who are interested
by larrys 14y ago
"I want to outsource 90% of the customer service load for Bingo Card Creator"
How are you going to go about doing this? (I know other people who are interested in a solution to the same problem).
- patio11 14y agoa) Figure out a way to split BCC support email from my main inbox. b) Give my VA access to BCC support email, but not my main inbox. c) Write up a Google doc with the five most common support issues and the responses to send, including instructions for e.g. how to use my homebrew CS admin panel to e.g. send a password reset email or re-generate someone's receipt. Tell the VA that if there's anything not covered she's to mark it for me to answer and keep a running tally of how many times a question like that gets asked. d) Add anything which keeps coming up in Step C to the Google doc.
- jurre 14y agoSounds like you could totally automate that!
- peterjancelis 14y agoI think you should look into www.supportbee.com, it's like a smart shared Gmail account (even has the same shortcuts) and it allows for template responses and if you want you can connect with your other systems using their API. Disclosure: It's run by friends of mine but I use it myself as well.
- chockablock 14y agoFrom article and context it seems you do not have a VA yet--do you mean to assume they will be female?
- tome 14y agoAccording to this post he has a VA http://news.ycombinator.com/item?id=4983008 http://news.ycombinator.com/item?id=4983008