4 ms·

so you really believe that keeping people waiting is what they want? seriously? seriously? bueller? ok fine, guess I'm the only customer in the world who hate

so you really believe that keeping people waiting is what they want? seriously? seriously? bueller? ok fine, guess I'm the only customer in the world who hates waiting in fine restaurants. yeah, right.

MattRogish 14y ago
Waiting? Waiting for what? Food obviously takes time to prepare, so there's a necessary wait as component of the experience. Of course, the "unnecessary" waiting: for a table, for a waiter's attention, etc. are suboptimal. But, I'm not sure an iPad is the solution to that problem.
- davemc500hats 14y ago
  >>Of course, the "unnecessary" waiting: for a table, for a waiter's attention, etc. are suboptimal yes, they're very suboptimal. and whether or not it's an iPad that's used to fix the problem, it's probably some type of basic tech. this is the opportunity that i'm talking about. if you don't experience the frustration of the wait time, then congrats... guess you're not a customer then.
  - MattRogish 14y ago
    >> yes, they're very suboptimal. and whether or not it's an iPad that's used to fix the problem, it's probably some type of basic tech Then I think we're in agreement. Restaurants absolutely should be improved Maybe some way to anonymously rate them and/or tip analysis would help give the owner insight into how their staff is doing. Being able to pay immediately is nice - sometimes at "slow" places that we know we get the check much earlier than when we're ready to leave for just that reason. Anyway, it's likely I mis-understand the potential solution, I'm visiting a different type of establishment, or I'm not the target audience. Good luck!
rdl 14y ago
Generally at low-moderate restaurants (especially ethnic) the problem is "getting staff to pay attention", at slightly better restaurants my problem is "JFC leave me alone, we're trying to have a confidential conversation". At great restaurants (e.g. Alexander's Steakhouse in SF/Cupertino) they are good at figuring out exactly when to bug you. Tech could certainly help the lower end restaurants up their game, even if not as relevant on the high end. And on the high end, I could see some kind of CRM making a lot of sense, if they don't do it already -- knowing my preferences on table/etc. is easy if there's only one maitre 'd and location, but if you've got a few locations, tech would help share information.

MattRogish 14y ago

Waiting? Waiting for what? Food obviously takes time to prepare, so there's a necessary wait as component of the experience. Of course, the "unnecessary" waiting: for a table, for a waiter's attention, etc. are suboptimal. But, I'm not sure an iPad is the solution to that problem.

davemc500hats 14y ago
>>Of course, the "unnecessary" waiting: for a table, for a waiter's attention, etc. are suboptimal yes, they're very suboptimal. and whether or not it's an iPad that's used to fix the problem, it's probably some type of basic tech. this is the opportunity that i'm talking about. if you don't experience the frustration of the wait time, then congrats... guess you're not a customer then.
- MattRogish 14y ago
  >> yes, they're very suboptimal. and whether or not it's an iPad that's used to fix the problem, it's probably some type of basic tech Then I think we're in agreement. Restaurants absolutely should be improved Maybe some way to anonymously rate them and/or tip analysis would help give the owner insight into how their staff is doing. Being able to pay immediately is nice - sometimes at "slow" places that we know we get the check much earlier than when we're ready to leave for just that reason. Anyway, it's likely I mis-understand the potential solution, I'm visiting a different type of establishment, or I'm not the target audience. Good luck!

rdl 14y ago

Generally at low-moderate restaurants (especially ethnic) the problem is "getting staff to pay attention", at slightly better restaurants my problem is "JFC leave me alone, we're trying to have a confidential conversation". At great restaurants (e.g. Alexander's Steakhouse in SF/Cupertino) they are good at figuring out exactly when to bug you. Tech could certainly help the lower end restaurants up their game, even if not as relevant on the high end. And on the high end, I could see some kind of CRM making a lot of sense, if they don't do it already -- knowing my preferences on table/etc. is easy if there's only one maitre 'd and location, but if you've got a few locations, tech would help share information.