My favorite book on conflict management, and dealing with bad situations as they're happening rapidly and getting to their root causes: http://www.amazon.com/D

My favorite book on conflict management, and dealing with bad situations as they're happening rapidly and getting to their root causes: http://www.amazon.com/Difficult-Conversations-Discuss-what-Matters/dp/014028852X http://www.amazon.com/Difficult-Conversations-Discuss-what-M... My favorite book on small business and why things usually go wrong: http://www.amazon.com/E-Myth-Revisited-Small-Businesses-About/dp/0887307280/ http://www.amazon.com/E-Myth-Revisited-Small-Businesses-Abou...