Some part of Ohio functions as a granted monopoly for the power company. They are given 5-year contracts, but an agency exists to tabulate complaints, reaction

Some part of Ohio functions as a granted monopoly for the power company. They are given 5-year contracts, but an agency exists to tabulate complaints, reaction time to outages, and so on. If they don't impress the agency near the end of their contract, it will be opened up for market bidding. Because of this pressure, the monopoly power company has even been known to reduce rates, proving a priori that they are indeed serving the public interest at a commendable level.