> So it was dead on arrival. You should have contacted support who would have figured out if you need the whole unit replaced or just part of it. I mentioned t

> So it was dead on arrival. You should have contacted support who would have figured out if you need the whole unit replaced or just part of it. I mentioned that in my comment. I contacted CS. Multiple times in fact. They wanted to diagnose the issue remotely before issuing a refund. Their instructions were poorly written and assumed familiarity with the internals of the machine. ChatGPT helped some but not completely. Then life got busy, I had work travel and the 30 return window passed before I realized it. Your response is, frankly, a little condescending. You seem convinced this is somehow my fault or that sat there twiddling my thumbs. Of course I understand that duds make it through manufacturing at times. It’s great that the happy path is easy. Do we judge the accessibility of a product only by how it behaves when everything goes right? I was careful during assembly and watched multiple YouTube videos and read the official instructions when putting it together, I contacted CS. In retrospect I should have pushed harder for a refund, but my original point still stands. As someone who wanted a “just works” solution, what I got instead was something faulty and then a really painful process for getting it solved.