I like Boris's list, if only because it's obvious. Anyone responsible for solving a problem goes through these steps, either pro-actively or re-actively. Organ

I like Boris's list, if only because it's obvious. Anyone responsible for solving a problem goes through these steps, either pro-actively or re-actively. Organizations usually suck at this part. Being time & resource constrained, the focus on anything but actual problem solving is just staggering to me. I haven't worked at every place, so your mileage may vary.