I'm kind of surprised that the comments here are so positive. What does this letter really say? So today I’m rolling out a new management structure OK, what

I'm kind of surprised that the comments here are so positive. What does this letter really say? So today I’m rolling out a new management structure OK, what is it? the notorious silos are gone To be replaced by.... I’m creating a new Customer Advocacy group ... Our Customer Care team does an incredible job with the amazing number of people who come to them, but they need better resources. So we’re investing in that. After all, you deserve the very best. (Yawn.) Maybe I don't know enough about Yahoo to understand this post's significance. But it strikes me as a generic, "there's a new sheriff in town" kind of post, meant to rally the troops... meh.